Privacy Policy

1. Who We Are

Mended Plumbing & Heating Ltd (“we”, “us”, “our”) is a plumbing and heating company based in Essex. Our registered address is:

37 Hythe Hill, Colchester, CO1 2NQ, United Kingdom
Gas Safe Register No. 970210

We provide boiler servicing, repairs, installations, landlord safety checks, and general plumbing services across Essex and Suffolk.

2. Information We Collect

We may collect the following personal information:

• Name and contact details (phone, email, address)
• Details about your property and plumbing/heating requirements
• Records of your bookings, quotes, and service history
• Payment information (processed securely by our payment provider)
• Any correspondence you send us (including WhatsApp messages)
• Website usage data via cookies

3. How We Use Your Information

We use your personal data to:

• Provide and manage our plumbing and heating services
• Respond to enquiries and book appointments
• Send service reminders and safety check notifications
• Process payments and issue invoices
• Improve our website and customer experience
• Comply with legal obligations (e.g. Gas Safe regulations)

4. Cookies

Our website uses cookies to improve your experience. You can manage your cookie preferences at any time using the cookie banner at the bottom of the screen. We only use essential cookies for the site to function and anonymous analytics where applicable.

5. Who We Share Your Data With

We do not sell your data. We may share it with:

• Trusted service partners (e.g. parts suppliers, engineers)
• Payment processors and accountants
• Regulatory bodies when legally required (Gas Safe Register, etc.)

6. Your Rights

Under UK GDPR you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

7. Contact Us

Mended Plumbing & Heating Ltd
37 Hythe Hill, Colchester, CO1 2NQ
Phone: 07738 862960
Email: mendedheating@gmail.com